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Frequently Asked Questions
Product Return And Exchange Applications

1. Do not give up


You can return the product you have purchased within (7) days from the delivery date without opening the package, using it, or allowing it to deteriorate. Before returning the product, please send it to [email protected] with an e-mail containing your invoice number and order number, specifying the reason for the return. As soon as our company receives the e-mail or fax you sent, you will be contacted and you will be informed how to return the product. It should be sent back with the product on the invoice issued in your name. The price of another product or product will be refunded to you instead of the returned product. Refunds will be paid due to transportation costs will be borne by you.


2. Items Damaged During Transport


Products damaged during transportation should not be received and a report regarding the damage should be attached to the transportation company. The product should not be returned due to small dents that may be in the box or packaging so as not to damage the product. However, after it is received by you, the transport company will be deemed to have fulfilled its duty. After the damage report of the unaccepted product is delivered to our company by you, our company will deliver a new product to you as soon as possible.


3. Faulty Products


Please send an e-mail containing your invoice and order numbers to [email protected] by stating the faulty products that were not noticed during the delivery and occurred in the application. If your reason for return is deemed appropriate, after sending the invoice to our store with the returned product, the faulty product will be replaced with a new one;


Refunds will be paid due to transportation costs will be borne by you.


How Can I Track My Order?
How Can I Become A Member?


You can become a free member on our Register page.


We recommend that you review the Membership Agreement before becoming a member.


When you become a member, you must fill in your name, surname, e-mail address, password and security code completely. In terms of identity verification processes, we recommend that you become a member with the name and surname written on your identity.

Your e-mail address must be a current one. We would like to remind you that we will send all information specific to you to this address.

Your password must consist of at least 8 characters, contain at least 1 letter and 1 number.

After filling in your membership information, you can complete your membership by clicking the "Confirm My Membership" button in the "Confirm Your Membership" e-mail that we will send to your e-mail address. With an individual subscription, you can only make individual transactions. You cannot use your individual membership for commercial purposes in any way.